Tetra Whisper 60 Power Filter

Troubleshooting StepsIf the filter doesnt start, lift the Wonder Tube out of the filter and remove the Magnet Impeller Assembly. Use tweezers to remove any stringy or hair-like material that may have twisted around the shaft. Hold the assembly by its endcaps and try to spin the magnet. If the magnet does not spin freely, rinse under a jet of tap water to unlock it. Now hold the magnet and try to spin the impeller one turn in either direction. If the impeller doesnt spin freely, rinse under a jet of tap water to unlock it. If rinsing doesnt free up the magnet or impeller, replace the assembly.If youve replaced the assembly and the filter still wont start, it is possible the carbon or aquarium gravel may have lodged at the bottom of the Energizer Well. Slide the Wonder Tube up and down in the filter box (with water still in it). If this doesnt work, unplug the filter and empty it in your sink. Insert a drinking strawnot a metal instramentinto the Energizer Well and try to break up any sediment. Rinse the Energizer Well and re-assemble the filter.To determine if the Energizer is functioning, plug it into an electric outlet and hold the Magnet Impeller Assembly against its outside wall. If you feel a magnetic attraction, the Energizer is functional. If not, replace the Energizer. Dimensions: 5.8 x 13.6 x 7.9 inches.

Order Processing: After your payment is authorized and verified, we will start processing your order and this process can take from 1 to 2 business days, so please be patient with us. If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

Carrier: UPS/FedEx/USPS. Delivery Timescale: More than 90% of orders arrive in 10 business days after despatch.

FREE RETURNS on all orders!
The following conditions must be met:

1. Items must be returned within 30 days after the purchase date.
2. Items must be unworn, undamaged and in original packaging.